All sales made through MASIV STORE Web site are subject to MASIV STORE return policy.
MASIV STORE is a reputable sport apparel company. We take so much pride and pay attention to details of the product we ship to our customers. Everything package goes through a rigorous quality control process to make sure you are receiving the best quality product possible. All apparels ordered are thoroughly inspected before shipping. Our goal is to have satisfied returning customer hence have maintained over 95% positive feedback from our customers.
Due to the nature of our products and for hygienic reason, all sales are final. We do not offer REFUNDS on a successfully processed and shipped order; you will receive a STORE CREDIT. We suggest that you request a sample where applicable before investing in our products if you are not familiar with Our Products. Also, note that return due to a slight color variation will not be authorized.
Please review our RETURN/EXCHANGE policy for a complete explanation of the return policy.
We take ALL Return Fraud seriously. All incidents must be reported to authority to the fullest length of law.
Return frauds include but not limited to:
Returning a counterfeit product that is not the product ordered.
Purchasing merchandise for short-term use with the intent to return the item Purchasing higher priced merchandise with the intention of returning the item(s) claiming the lower priced item was received.
Product Defect/ Replacements
MASIV STORE take great pride in our product, each package is a product of 100% as it is described, hence certifies and guarantee that.
PLEASE NOTE: Thoroughly review your product including the weft before removing your label. You can also do a few strand tests on the weft to determine the integrity and quality of the product prior to using it.
Due to hygienic reason, we will not accept any product without the label and packaging intact.
However, if you already installed the hair and feel you have received any product that is defective you must contact us within 14 calendar days from the date your item was received. We will also require you submitting corresponding details and evidence which includes images of the product in question, then we will require you to send us the product back, this means you will need to uninstall the extension.
Please note that waiting longer to install or uninstall the hair will make it void for any sort of review, we simply cannot accept the product at that time. Although no refunds are permitted we will address the quality issue at once.
MASIV STORE verifies and agrees that the product is defective in any way,
MASIV STORE will then exchange or replace the item.
Please NOTE that you will be responsible for paying costs associated with returning the MASIV STORE product(s) if we do not validate the product defect issue.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item.
In the rare event that your order never arrives, notification of lost items must be received within 14 days from receipt of the shipping confirmation e-mail. Please be sure to purchase Insurance with your product to ensure coverage.
Mindful of the high cost of litigation, not only in dollars but also in time and energy, both you and MASIV STORE agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Sites, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it (“Dispute”), the party asserting the Dispute shall first try in good faith to settle such dispute by providing written notice to the other party describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Both you and MASIV STORE agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiate any litigation or filing any claim against the other party.
Termination of Use
MASIV STORE may, in its sole discretion, terminate your account or your use of the MASIV STORE website at any time. MASIV STORE reserves the right to change, suspend or discontinue all or any aspects of the MASIV STORE Web site at any time without prior notice.
Please Contact Us for any Inquiry regarding further clarification about our Terms and Conditions or general questions.
Returns And Exchanges
We are very confident and guarantee the quality of our product! We want you to be satisfied with your order so we thoroughly check each order before shipment!
Our products come with a certificate of authenticity and instructions for a quality care regimen. However, if you feel you’ve received an item that is defective and abnormal and would like an exchange, we are happy to accommodate EXCHANGES. If you have received any product that is defective you must contact us immediately upon receiving the package. The exchange must be conducted within five (7) business days of receipt of the merchandise.
We do not offer REFUNDS; you will receive a STORE CREDIT. · We suggest that you thoroughly review your product of interest, ask us question if required before investing in our products.